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Why hasn't my crypto arrived?
Why hasn't my crypto arrived?
Online Support avatar
Written by Online Support
Updated over a week ago

Sometimes your crypto can be delayed. In most cases, the blockchain is taking more time or confirmations than expected. Check the confirmation requirements to learn how long it can take.


  • Make sure you didn’t re-use an IOTA deposit address.

  • Double check the deposit address. If you send crypto other than the one specified by the address, you won’t get it back.

  • Double check the deposit amount. Any deposits less than the minimum will not be credited or refunded.

  • If your deposit is unconfirmed in the blockchain you’ll have to contact the remittance platform for support.

  • If your deposit is confirmed in the blockchain, you can contact us [email protected] with your deposit info so we can help.

Send us:

  • Type of crypto

    1. Amount of deposit

    2. Address

    3. Transaction ID (TXID) or Hash ID

  • If you didn’t tag or used the wrong tag for your deposit, check the next steps in this article.

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