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How do I change the phone number linked to my account?
How do I change the phone number linked to my account?
Online Support avatar
Written by Online Support
Updated over a week ago

If you’ve lost access to your mobile phone or want to change your number, try the following.

I want to change my phone number, and I can still log in to my ZEDCEX account

1. Log in to your account.

2. Go to Security settingsunder your profile icon (it’s called Security on the ZEDCEX mobile app).

3. Go to Mobile verification.

4. Select Changeor Reset and follow the on-screen instructions.

Note that you won’t be able to withdraw funds within 24 hours after changing or resetting your mobile number.

I want to change my phone number, but I can’t log in to my ZEDCEX account

1. Try logging in using your email and password.

2. You’ll see the 2-step verification page and Resetoption (tap Didn’t receive the code? first in the ZEDCEX mobile app).

3. Select Resetand follow the on-screen instructions.

I tried everything, but nothing helps!

Keep calm and contact our customer support at [email protected] . Use your email address linked to the same ZEDCEX account as the phone number. Describe your issue and attach the document you used for verification. We’ll check it and help you change your phone number. Customer support may ask you to complete an extra video verification.

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